Contact Us

Customer Service Inquiries

• Email questions to our Customer Service Department at
  customercare@penstarpower.com
• Talk to a Customer Service Representative at (800)427-4663.
  Our Customer Service Department is available Monday through Friday from 8:00 AM to 6:00 PM and
  Saturday from 9:00 AM to 2:00 PM (CST).
• Send general correspondence to:
  Penstar Power
  PO Box 75372-0997
  Dallas, TX 75247-0997

Paying Your Bill

• Pay Online (registration is required)
• Pay by Phone-our telephone automated payment system is available 24 hours a day 7 days a week. Call 1-800-427-4663. Payments may be processed using a visa or mastercard only
• Pay in person at a Pay Station near you
• Mail your payment to:
  Penstar Power
  PO Box 720997
  Dallas, TX 75247-0997

Online Account Access

Log into your My Account to view bill summaries, make online payments, and manage your account settings.

In Case of an Outage

If you experience a power outage, please contact your local Transmission and Distribution Service Provider:

Oncor
(888) 313-4747

Center Point Energy
(800) 332-7143 or (713) 207-2222

AEP
(888) 218-3919

TNMP
(888) 866-7456

Sharyland Utilities
(956) 668-9551